Terms of Sale – Returns and Refund Policy

 

Terms of Sale- Refund Policy

If you are making a purchase from our website you will be given and asked to agree to the Terms and Conditions set forth on this website. It is understood that we are selling to you products that contain CBD from Industrial Hemp Oil. These products have not been evaluated by the FDA. We remain in compliance with the FDA but since these products have not been evaluated by the FDA we make no claims as to benefits or advantages of products that contain CBD. If you make the decision to purchase our products containing CBD, you must make your own decision as to any health benefits these products may provide.

Your acceptance and acknowledgment of the Terms of Purchase means you agree to and understand the Refund Policy.

Damage During Shipping

Quality and customer care is our number one priority. All our products are tested and inspected for quality before we ship them to you.

Please check your order upon arrival to ensure nothing has been damaged in transit. All claims for damaged products must be made within 72 hours of receipt of shipment. Please contact us with any product damage within that timeframe. You may contact us 1-833-MYHEMPD (833-694-3673) or email at returns@hempd.com.

30 Day Satisfaction Guarantee

At HEMPd our number one priority is you, our customer!! We stand behind our products 100% ensuring that our high standards and quality are in every bottle of product we produce. If for any reason you are not 100% satisfied with a product, you can send it back within the first 30 days of delivery and we will either exchange it for another product or give you a full refund, minus shipping costs. Just like that.

How to make a return:

  1. Contact us via phone at 1-844-934-7446 or email at returns@hempd.com within 30 days of receiving your product.
  2. We will email you a Return Authorization Number (RAN) and a Free Shipping Label to print out, place on your package and ship back to us at no cost to you.
  3. Please remove/cover all previous shipping labels Place your free return shipping label and write your RAN and Original Order ID clearly on the package.
  4. We’ll receive and inspect your return within 5 business days of receipt and your refund will be applied automatically (unless we contact you first), to your original payment method.
  5. Refunds may take 3-14 business days to reflect on your account, depending on your credit card company.

Questions about Returns:

We love to help! Give us a call at 1-844-934-7446 from 9am-6pm EST, Monday-Friday or email us at returns@hempd.com for more information.